Plan Your Visit

We are excited to welcome you to the Palace Theatre and want you to have the best experience possible whilst you are here. The safety of our audiences, performers and staff is our utmost priority. We are following government guidelines and as such have put in place a number of measures as part of our COVID Safe procedures plan. For further information check the COVID-19 secure section above. We thank you in advance for your cooperation.

48 hours before the performance we’ll ask you to check-in online which will involve completing a health questionnaire on behalf of yourself and your party to assist with track and trace. Once completed, we’ll deliver your tickets to your mobile or smart device for contact-free entry to the theatre.

If you do not receive your health questionnaire within 48 hours or your e-tickets within 24 hours of your visit, please contact boxoffice@nimaxtheatres.com and our team will assist you.

HOW TO GET THERE

By Car

The nearest car park is Chinatown on Newport Place. If you’re driving into the West End to see a show, take advantage of Q-Park’s Theatreland Parking Scheme. Save 50% off parking with Q-Park (after 12pm and for up to 4 hours). To qualify, simply present your Q-Park car park ticket for validation at our box office and the car park machine will automatically charge you half price.  For details of locations and prices please visit Q-Park’s website.

By Public transport

Tube

The nearest tube stations are Leicester Square (3 minute walk), Piccadilly Circus (7 minute walk) and Tottenham Court Road (5 minute walk). Leicester Square station is on the Northern line (between Charing Cross and Tottenham Court Road) and the Piccadilly Line (between Piccadilly Circus and Covent Garden). Piccadilly Circus station is on the Piccadilly Line (between Green Park and Leicester Square) and Bakerloo line (between Oxford Circus and Charing Cross). Tottenham Court Road station is on the Central Line (between Oxford Circus and Holborn) and the Northern Line (between Goodge Street and Leicester Square)

National Rail

The Palace Theatre is easily accessible from most of the major National Rail London stations. Charing Cross is our nearest National Rail station and is just a 10 minute walk from the theatre. If you are arriving at one of our other major National Rail stations we recommend jumping on the tube for quick onward travel to the theatre. Get the Piccadilly line to Leicester Square for 4 stops from Kings Cross, the Northern line for 4 stops from Euston to Leicester Square, the Bakerloo line to Piccadilly Circus for 3 stops from Waterloo or just 6stops on the Bakerloo line from Paddington to Piccadilly Circus. 

Bus

The following bus routes stop near the Palace Theatre: 29, 24, 176

At the bottom of this page, you can find a map showing the location of the venue, and how close the nearest public transport links are.

ACCESS AND FACILITIES

Nimax Theatres are committed to providing the very best service to all of our patrons and want to ensure your visit is as comfortable as it can be. If you would like to discuss your specific access needs please contact our access team. You can call 0330 333 4815, email access@nimaxtheatres.com or write/visit Palace Theatre, Shaftesbury Avenue, London, W1D 5AY

There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Upper Circle and 77 stairs to the Balcony. Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.

There is one 3cm step and a slight incline to the Stalls. Stalls Q3, Q28, V26 and V27 can be removed to provide wheelchair user spaces. All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs.

There is a fully adapted unisex toilet at the rear of the Stalls. Ladies and Gentlemans toilets are located on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium. All drinks and refreshments will be available for pre-order to minimise queuing and assist social distancing.

Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service; advance booking is recommended.

The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis. The box office is fitted with an induction loop to assist hearing aid users when booking.

The following receivers are available:

The WIR RX15-2

WIR RX22-4N

The WIR RX15-2 is a two-channel, infrared receiver designed for use with a transmitter operating on 2.3 MHz or 2.8 MHz. This easy-to-operate, headset-style receiver is ideal for listening applications where excellent sound quality is essential. Each earphone features its own individual volume-control knob. A push-button frequency selector makes it easy to alternate between 2.3 MHz or 2.8 MHz operation.

The WIR RX22-4N is a four-channel selectable, infrared receiver compatible with transmitters operating on the 2.3/2.8/3.3/3.8 MHz bandwidth. Dual infrared detectors maximize sensitivity and operating range. Range of up to 28,000 square feet (2,600 square meters) in single-channel mode when used with a Williams Sound WIR TX925 or WIR TX90 infrared system. Comfortable, body-pack design features convenient channel selector and easy-to-use on/off volume control. The RX22-4N can be used with mono or stereo headphones, earphones or a neckloop (lanyard included).  Details of specific access performances for each production can be found on the show pages. These may include relaxed, BSL Interpreted, Audio Described and Captioned performances and are arranged by the producers. 

COVID-19 SECURE

The safety of our audiences, performers and staff is our utmost priority. Please find our current measures outlined below but note these are subject to changes to keep in line with the latest government guidance. We thank you in advance for your cooperation. 

TICKET EXCHANGE
If you or a member of your party are required to isolate because of COVID-19, please stay at home and follow government guidelines. Our friendly team will help you re-arrange your visit if you are unable to attend. To request an exchange please complete our online form before 10am on the day of the performance by CLICKING HERE.

YOUR VISIT

At least 48 hours before the performance we’ll ask you to check-in online to confirm your attendance.

If you opted for e-tickets or print-at-home tickets, they will be emailed to you after completing check-in. E-tickets can be displayed on your mobile or smart device. Print-at-home tickets can be printed or presented on your mobile or smart device.

If you opted to collect your tickets from the box office or don’t have a smart device please visit the theatre box office on the day of the performance.

If you do not receive your check-in email within 48 hours or your e-tickets within 24 hours of your visit, please visit the box office on the day of the performance and our team will assist you.

OUR THEATRES OPERATE AT FULL CAPACITY BUT WE CONTINUE TO MAINTAIN COVID MITIGATION MEASURES INCLUDING:
Contactless ticketing. Staggered arrival times advised on your ticket.
Different entry and exit points depending on the location of your seats.
Traffic flow systems to facilitate safe movement around the building where possible.
Drinks pre-ordered and consumed in the comfort of your seat.
Floor and wall signage to help navigate around the theatre.
Please respect social distancing including when queuing to enter the theatres. Staff will be on hand to assist you.

Whilst face covering are no longer mandatory, we respectfully ask audience members aged 11 and above to wear a face covering, fully covering the nose and mouth, whilst inside the theatre – except when eating or drinking or if you are exempt.

An official NHS QR code will be displayed on arrival if you wish to check in with the NHS COVID-19 App.

Contactless bag checks will be carried out at the entrance to the theatre. There will not be any cloakroom facilities available so please only bring one bag per person (max size 40cm x 20cm x 25cm).

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.

All Nimax theatres are sanitised regularly and professionally cleaned.