Plan Your Visit

Palace Theatre, Shaftesbury Avenue, London, W1D 5AY  



Covid-19 Secure


Box Office Opening Hours – 12pm – 8pm (on performance days)

Phone: 0330 333 4813

The Palace Theatre opens 1 hour before the start of each performance.

The Palace Theatre is located on Shaftesbury Avenue, near to Leicester Square in London’s West End. Below you can find information on how to get to the theatre and a map showing the location of the venue.

If you’re driving into the West End to see a show, take advantage of Q-Park’s Theatreland Parking Scheme. Save 50% off parking with Q-Park (after 12pm and for up to 4 hours). Customers must book parking in advance here.

Palace Theatre, Shaftesbury Avenue, London W1D 5AY

Q-Park – Chinatown or Soho

Leicester Square (Northern and Piccadilly lines)

Nimax Theatres are committed to providing the very best service to all of our patrons and want to ensure your visit is as comfortable as it can be. If you would like to discuss your specific access needs please contact our access team. You can call 0330 333 4815, email

Tel: 0330 333 4815
Address: Palace Theatre, Shaftesbury Avenue, London W1D 5AY

Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.

There is one 3cm step and a slight incline to the Stalls. Stalls Q3, Q28, V26 and V27 can be removed to provide wheelchair user spaces. All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs

There is a fully adapted unisex toilet at the rear of the Stalls.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.

The following receivers are available:

• HDE 2020-D-II Stethoset receivers.

• EK 2020-D-II receivers.

The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.

The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.

The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

For information about disabled parking in Westminster please visit or visit the Q-Park website

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Grand Circle and 77 stairs to the Balcony.

Our friendly team will help you re-arrange your visit if you are unable to attend. To request an exchange please complete our online form at least 48 hours before the performance by CLICKING HERE

72 hours before the performance we’ll ask you to check-in online to confirm your attendance.

If you opted for e-tickets or print-at-home tickets, they will be emailed to you after completing check-in. E-tickets can be displayed on your mobile or smart device. Print-at-home tickets can be printed or presented on your mobile or smart device.

If you opted to collect your tickets from the box office or don’t have a smart device please visit the theatre box office on the day of the performance.

If you do not receive your check-in email or your e-tickets before your visit, please visit the box office on the day of the performance and our team will assist you.

Get a 10% discount on all drinks and confectionery, plus save time at the theatre by placing your order prior to your arrival.  Simply download the ‘Nimax Theatres’ app via this link, and make your purchases on the day of the performance, collecting your items at a time to suit you. Discount is applied at checkout.

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.

All Nimax theatres are sanitised regularly and professionally cleaned.



Leicester Square (Northern and Piccadilly lines)


Q-Park – Chinatown, Newport Place, 
West End, London WC2H 7PU

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