Nimax Theatres are committed to providing the very best service to all of our patrons and want to ensure your visit is as comfortable as it can be. If you would like to discuss your specific access requirements, please contact our access team. You can call 0330 333 4815, email access@nimaxtheatres.com or write/visit Place Theatre, Shaftesbury Avenue, London, W1D 5AY.
Tel: 0330 333 4815
Email: access@nimaxtheatres.com
Address: Palace Theatre, Shaftesbury Avenue, London W1D 5AY
Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.
There is one 3cm step and a slight incline to the Stalls. Stalls Q3, Q28, V26 and V27 can be removed to provide wheelchair user spaces. All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs
There is a fully adapted unisex toilet at the rear of the Stalls.
There are Ladies and Gentlemen’s toilets on all levels.
The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the main foyer and auditorium.
The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.
The following receivers are available:
• HDE 2020-D-II Stethoset receivers.
• EK 2020-D-II receivers.
The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.
The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.
The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.
The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.
For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/
Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.
There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Grand Circle and 77 stairs to the Balcony.
To find out more about the accessibility of the Palace Theatre and any upcoming access performances please click here
